first_imgIt landed in the middle of the stadium and was brought out by Sports Minister, Justin Tkatchenko, PNG NRL Chairman, Sudhir Guru and Digicel’s Head of Consumer, Khattar Fehmi.A lively crowd of about 15 000 people have packed the stadium, many bearing flags and banners of both teams.last_img

first_imgEngland national team manager Gareth Southgate has signed a new contract which will keep him in charge until the end of the 2022 World Cup.Southgate and Football Association (FA) chief executive Martin Glenn announced the agreement, which also includes Southgate’s assistant Steve Holland, at a news conference on Thursday.The former national team defender was widely praised after England reached the semi-finals at the World Cup in Russia before losing to Croatia in the last four.Southgate, who had two years left on his deal, will now lead England into the Euro 2020 tournament and the 2022 World Cup in Qatar.“I am delighted to have the opportunity to lead the national team through the next two major tournaments,” said Southgate, 48, after signing his new deal.“The job remains an incredible privilege and a true honour. Experiencing at first-hand how the nation united behind the team this summer was something special and it will be great to see how far this young squad can go in the years to come,” he added.Southgate initially took over as caretaker manager following the departure of Sam Allardyce in September 2016 before being confirmed in the role.The FA lost their technical director Dan Ashworth last week, after he opted to move to Premier League club Brighton and Hove Albion and clearly did not want to risk Southgate departing before the next World Cup.Martin Glenn, FA chief executive, added: “Securing Gareth on a longer-term contract was always a priority for us. He has performed remarkably well and has given everyone the belief that England can compete on a world stage again,” he said.last_img read more

first_imgThe retired German racing ace, widely regarded as one of the greatest Formula One drivers ever, suffered catastrophic brain injuries in a skiing accident in 2013 and has been receiving care at his home in Switzerland since.Schumacher won two titles with Benetton in 1994 and 1995 before five consecutive world drivers’ titles with Ferrari between 2000 and 2004.His records of seven titles, 91 career victories, most fastest laps (77) and most races won in a single season (13), remain unchallenged.0Shares0000(Visited 1 times, 1 visits today) 0Shares0000Michael Schumacher’s Grand Prix-Winning Ferrari has been sold for $7.5 million at Sotheby’s New York, setting an auction record for a modern-era Formula One carMILAN, Italy, Jan 3 – Italian Formula One team Ferrari paid tribute to Michael Schumacher on Wednesday as the former seven-time world champion turned 49 years.“Today Michael turns 49, our thoughts are always with him. #Keepfighting #ForzaMichael,” the Italian stable wrote on their Twitter account, Scuderia Ferrari.last_img read more

first_img AD Quality Auto 360p 720p 1080p Top articles1/5READ MORESanta Anita opens winter meet Saturday with loaded card Patterson does not know whether the device has damaged his hearing, said his attorney, Steve W. Berman of Seattle. But that’s beside the point of the lawsuit, which takes issue with the potential the iPod has to cause irreparable hearing loss, Berman said. “He’s bought a product which is not safe to use as currently sold on the market,” Berman said. “He’s paying for a product that’s defective, and the law is pretty clear that if someone sold you a defective product, they have a duty to repair it.” Kristin Huguet, an Apple Computer Inc. spokeswoman, declined to comment. Although the iPod is more popular than other types of portable music players, its ability to cause noise-induced hearing isn’t any higher, experts said. “We have numerous products in the marketplace that have the potential to damage hearing,” said Deanna Meinke, an audiology professor at the University of Northern Colorado. “The risk is there, but the risk lies with the user and where they set the volume.” SAN FRANCISCO – A Louisiana man claims in a lawsuit that Apple’s iPod music player can cause hearing loss in people who use it. Apple has sold more than 42 million of the devices since they went on sale in 2001, including 14 million in the fourth quarter last year. The devices can produce sounds of more than 115 decibels, a volume that can damage the hearing of a person exposed to the sound for more than 28 seconds per day, according to the complaint. The iPod players are “inherently defective in design and are not sufficiently adorned with adequate warnings regarding the likelihood of hearing loss,” according to the complaint, filed Tuesday in U.S. District Court in San Jose on behalf of John Kiel Patterson of Louisiana. The suit, which Patterson wants certified as a class action, seeks compensation for unspecified damages and upgrades that will make iPods safer. Patterson’s suit said he bought an iPod last year, but does not specify whether he suffered hearing loss from the device. The Cupertino-based company ships a warning with each iPod that cautions “permanent hearing loss may occur if earphones or headphones are used at high volume.” Apple was forced to pull the iPod from store shelves in France and upgrade software on the device to limit sound to 100 decibels, but has not followed suit in the United States, according to the complaint. The headphones commonly referred to as ear buds, which ship with the iPod, also contribute to noise-induced hearing loss because they do not dilute the sound entering the ear and are closer to the ear canal than other sound sources, the complaint states. 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

first_imgThis Wednesday morning on Sportsday we bring you your essential round-up of the morning’s top sports stories.last_img

first_img Gareth Bale’s time in Madrid has turned sour round up all the latest transfer news and football gossip from Tuesday’s papers and online… REVEALED getty Liverpool’s signings under Michael Edwards – will Minamino be the next big hit? Getty LIVING THE DREAM Where every Premier League club needs to strengthen in January Man United joined by three other clubs in race for Erling Haaland IN DEMAND Real Madrid are looking to sell Gareth Bale this summer, but will considering loaning him out of a permanent buyer cannot be found. (Marca)Bale could join Manchester United in a loan deal for as little as £5million. (Marca)David de Gea, Paul Pogba, Romelu Lukaku will all consider their futures at Manchester United if they fail to qualify for the Champions League. (The Guardian)Manchester United have made a €60m (£51.9m) enquiry to Bayern Munich over a potential summer deal for 23-year-old defender Niklas Sule. (Sport 1) LATEST TRANSFER RUMOURS LATEST The biggest market value losers in 2019, including Bale and ex-Liverpool star moving on center_img Manchester City are ready to break their £60m transfer record to sign 22-year-old Atletico Madrid midfielder Rodri from as the long-term replacement for 33-year-old Fernandinho. (Daily Telegraph)Tottenham are prepared to sell England full-back Kieran Trippier this summer, with Manchester Unitedand Napoliinterested in the 28-year-old. (The Sun)But Spurs face a battle with Juventus for the signing of Fulham teen star Ryan Sessegnon this summer. (Daily Express)Unai Emery will sanction an Arsenal clearout this summer, with Germany defender Shkodran Mustafi – who had a nightmare game in their recent defeat to Crystal Palace – among the players up for sale. (Daily Mail) targets Kevin De Bruyne ‘loves Man City and wants to keep winning’, reveals father targets Wolves and Sporting Lisbon want to sign Liverpool’s 19-year-old Portuguese forward Rafael Camacho, who recently hinted he wants to leave Anfield. (Birmingham Mail)Crystal Palace could move for Aston Villa midfielder Jack Grealish if they lose star forward Wilfried Zaha this summer. (Daily Mail)Former Manchester City midfielder Yaya Toure is open to a move to a Major League Soccer or joining an Asian team. (Goal)Arsene Wenger believes Arsenal legend and Nice manager Patrick Vieira has shown the necessary managerial qualities to take charge of the Gunners in the future. (The Times) 3 Cavani ‘agrees’ to join new club and will complete free transfer next summer 3 TOP WORK Arsenal transfer news LIVE: Ndidi bid, targets named, Ozil is ‘skiving little git’ Tony Cascarino backs Everton to sign two strikers for Carlo Ancelotti Pogba and Lukaku could look to leave Old Trafford this summer 3last_img read more

first_img Messi felt the referee should have consulted VAR several times during the game The biggest market value losers in 2019, including Bale and ex-Liverpool star 5 However, Messi was unhappy Ecuadoran referee Roddy Zambrano preferred to let the game run, rather than consult VAR on several occasions, one example being Sergio Aguero not being awarded a penalty moments before Firmino scored.“They were not better than us,” the Barcelona star said afterwards. “They found the net early and the second goal came from a penalty [to Aguero] they didn’t award.“[The officials] were tired of making bulls**t calls at this Copa and they didn’t go to VAR. It was unbelievable. Messi was not happy after Brazil beat Argentina 2-0 in the Copa America semi-final and directed his anger towards the officials deals 5 JIBE Getty Images – Getty Man United transfer news live: Haaland ‘wants a change’, two players off in January TROPHY punished Getty Images – Getty latest 5 New job 5 Firmino and Jesus were the scorers for Brazil, who play the final on Sunday in Rio Solskjaer gives Pogba fitness update and calls him world’s best all-round midfielder With Alisson in goal, Brazil ensured Argentina are still looking for a first competitive win against their South America rivals since 2005 Tottenham issue immediate ban to supporter who threw cup at Kepa Liverpool update ‘Champions Wall’ after ending 2019 as European and world champions Jesus opened the scoring after 19 minutes, burying a low cross from Firmino to score his first goal of the tournament.He then set up Firmino for a simple tap-in to double the advantage in the 71st minute.Argentina, who last won the tournament in 1993, still had several chances to score and almost pulled level in the first half when a header from Aguero hit the cross bar.Brazil goalie Alisson was forced into a diving save just minutes after the break, while Messi was also denied by the post. Getty Images – Getty targets Brazil, in their first Copa America final since 2007, have yet to concede a goal in the tournament and have progressed despite being booed by their fans in the group games against Bolivia and Venezuela.They will now play either defending champions Chile or Peru in the final in Rio de Janeiro on Sunday.Messi, who has won 29 trophies with Barcelona, has yet to win a major title with Argentina and his only success came in the 2008 Olympics where he won a gold medal. He quit the national team when the side lost to Chile in the 2016 Copa America final and returned for the 2018 World Cup. REVEALED Eden Hazard takes time out to play with kids at Chelsea soccer school “It was like that all match. It was bulls**t that they were doing it all match. There is no excuse, it must be looked into. Hopefully, CONMEBOL does something about these kind of referees.“Because we did everything to try and advance but [the officials] stacked the deck against us.“I don’t believe they will do anything because Brazil controls everything, so it is very complicated. But I don’t think we should feel bad for anything. It didn’t happen and we had bad luck.” Where every Premier League club needs to strengthen in January Lampard appears to aim dig at Mourinho for handling of Salah and De Bruyne at Chelsea Liverpool news live: Klopp reveals when Minamino will play and issues injury update Getty Images – Getty Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 0:51Loaded: 19.31%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:51 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreen 5 Getty Images – Getty Former Crystal Palace and West Brom manager Pardew takes over at Dutch strugglers boost A fuming Lionel Messi blasted the ‘bulls**t’ officiating during Argentina’s Copa America semi-final defeat to Brazil.The five-time world champions won 2-0 thanks to goals from Manchester City striker Gabriel Jesus and Liverpool sharpshooter Roberto Firmino in the same stadium where Germany hammered them 7-1 in the 2014 World Cup semi-final. LATEST FOOTBALL NEWS LATEST Arsenal transfer news LIVE: Ndidi bid, targets named, Ozil is ‘skiving little git’ Messi has scored 68 goals in 135 games for Argentina, but has only won the 2008 Olympic gold medal Argentina co-host the 2020 Copa America with Colombia, giving him a chance to finally win silverware and the 32-year-old suggested he will still be around to attempt it.“Something new is on the horizon,” he said.“I hope we are respected and not criticised. They should let the team be and let them grow.“The truth is I have got on very well with this group of players and if I have to help in some way I will. This is a great group which is growing and if I can join them I will.”last_img read more

first_imgPhoto: Emirates Jack Daniel’s is top dog in Emirates economy class while Sipsmith gin is the spirit of choice in business and a glass of 21-year-old Chivas Royal Salute whisky heads the bill in first.Emirates has added 30 new spirits and liqueurs across all cabin classes after a team of in-house experts spent what was presumably an enjoyable two years working with suppliers.The airline’s new spirits menu includes old favorites such as Beefeater gin and Bacardi rum as well as a mix of the niche, hand-crafted brands becoming more popular with drinkers.The new menu was launched last month on an A380 flight to Paris with a cognac masterclass in the onboard lounge hosted by Tesseron Cognac owner Alfred Tesseron, whose Lot 29 XO was awarded 100 points by renowned wine critic Robert Parker.Unsurprisingly, first class passengers get a top-shelf tipple commensurate with the money they fork out for the extra comfort and space.Read: Smartphones rule as Emirates sets a wi-fi record. This includes Hennessy Paradis cognac — and for a short time on some routes Hennessy Paradis Imperial — Dalmore King Alexander III single malt Scotch, Belvedere luxury vodka, Johnny Walker Blue Label scotch and premium Guatemalan rum Ron Zacapa Centenario XO.Those in business class or using the A380 lounge can sample Glenfiddich Solera Reserve 15-year-old single malt scotch, Woodford Reserve Distiller’s Select small batch premium bourbon and the ever popular Sipsmith craft gin.Read our ratings for Emirates.It’s plainer but still reasonable fare in economy with Dewar’s White Label Scotch, Beefeater gin, Russian Standard Original vodka, Jack Daniel’s and Bacardi.Also on the menu are regionally-focused beverages such as South Africas’ Amarula cream liqueur, which is available in all classes, as well as new cocktails such as the Negroni, Old fashioned and Aperol Spritz.“We aim to deliver the best culinary experience on board and that goes for our menus, our wines and also our new spirits range,’’ Emirates senior vice president inflight catering Joost Heymeijer said.“We’ve invested time in building relationships with the best spirits makers in the world, understanding global trends and achieving the perfect serve on board to showcase these beverages in the best possible way.’’last_img read more

first_imgBuilding a successful career in loss prevention has always been predicated on the commitment to professional growth and development. Working in a business as dynamic as retail, it is essential that we remain flexible in our methods and progressive in our approach to a global retail market. As the business moves forward change comes quickly, and our skills and abilities must evolve to meet the needs and expectations of a new professional standard.But true growth must be built on a solid foundation. Especially when we consider the pace of change, we find that success is largely based on the refinement of the fundamental principles that anchor our skills and our decision making. By expanding on our foundation of knowledge, we give ourselves a stronger and more stable base to build upon. We reinforce our futures by broadening our opportunities.Building an Effective Program Implementing an effective Loss Prevention program can be a challenging undertaking in today’s retail environment. With the multitude of different business priorities, increased workloads, budget limitations, turnover issues, technological considerations, corporate agendas, and the many competitive aspects of the organizational landscape our ability to find a formula for success is tested on a frequent and consistent basis. Reliable performance and positive results aren’t simply expected; they are fundamental to the vitality of the organization.- Sponsor – An effective Loss Prevention program is one that ultimately yields our intended results: reduced shrink and increased profitability for our company. However, finding those results is not always as simple as reading a compass and setting a path. There are multiple trails that we can potentially follow, and diverse approaches that companies may undertake in their attempt to reach these goals. There are even different ways that we can forge a common path; and a multitude of philosophies that can potentially guide our defined program objectives.While one is not necessarily better than the next from a global perspective, certain styles may be better suited for a specific retailer and/or an explicit style of management. Each must then fit the individual needs and requirements of the particular company where it is utilized.Aligning with the Goals of the Company When building a successful program, our ambitions and objectives must be attentive to the ultimate goals of the company and needs of the business; and our mission should be well defined, considering the values, beliefs and key strategies of the organization and the best approach within the parameters of that organizational structure. Every company is unique. In addition to the obvious distinctions regarding size, location, customer base, product selection and other notable features, every organization is populated with diverse personalities, opinions, ideas, issues, opportunities, interests and other dynamic characteristics that guide the company direction—and ultimately the Loss Prevention program.But despite these differences, there are a variety of common factors that come into play when building an effective program, all of which are essential when constructing a plan that leads to achievement and success:• A Clearly Defined Mission and Focus. The mission and focus of the department must be clear, understood and supported by all team members and business partners. Well-defined goals help to ensure that the mission and focus is maintained in all initiatives and actions by team members. All goals and incumbent strategies must align with the organizational mission/vision/values.• A Comprehensive and Clearly Articulated Plan. An effective program will include a means to identify wants, needs, issues and goals; evaluation approaches and metrics; and prevention initiatives and methodologies. We should have a clear Mission Statement. Clearly defined (but realistic) goals and objectives should be identified that are specific and measurable. A strategy for achieving each goal should be developed and evolved into a tactical plan, and metrics should be formulated that help us to determine how we are doing. The program should also be reviewed on a regular basis to evaluate and revise as necessary.• Establishment of an Organizational Structure. The organizational structure of the LP department will be shaped by our goals and objectives, coupled with our tactical plan. What positions are necessary to implement the plan? What responsibilities do we assign to each position? Well-defined roles should be addressed and comprehensive responsibilities outlined based on the program agenda and our available resources.• Efficient Documentation and Reporting Procedures. As the size and complexity of the program increases, so does the need for written support and guidance. Effective design and accurate record-keeping are crucial elements that limit our exposures and increase our efficiencies. Well documented activities and appropriate and consistent evaluation practices should be an ongoing aspect of the program.• A Quality Staff Committed to the Program. Staffing should be sufficient to carry out designated tasks, capable of performing required responsibilities, adequately supported and properly supervised. Training and development programs should be made available to support and encourage career growth. Recruitment staff should be trained and coached on departmental needs, program functions and performance expectations.• The Full Support of Upper Management. The commitment of upper management provides the legitimacy, motivation and resources necessary to make the program successful. The program must have the support of all levels within the organization, and must be enforced at all levels of the organization as well. By the same respect, the LP mission should also support the primary objectives of the organization as a whole.• Strong Collaborations with Others. Establishing sound working relationships with other departments and all of our various business partners provides the cornerstone to any effective Loss Prevention program. Our strategies must successfully integrate company goals and business objectives. We must encourage involvement in development and decision making, effectively communicate, engage feedback, and recognize effort.• Adequate Authority and Resources. The Loss Prevention department must have the resources necessary to carry out program initiatives and the power and credibility to influence company objectives and drive results.• Engaging Training and Awareness Programs. The overall success of the program hinges on the ability to promote training and awareness at every level of the company. Informed employees make better partners and strong advocates. Training materials that are interactive and cost effective can help to build greater support for the program. These efforts are most effective when incorporated into other training requirements and stressed as an integral part of the company’s way of doing business.• Appropriate Auditing and Internal Controls. Conducting consistent and thorough due diligence reviews is essential to ensuring that our program is efficient and effective. Auditing and monitoring of our programs and controls within the parameters of our business objectives will consistently contribute to a successful compliance program.• Compliance Mechanisms. An environment that encourages questions and provides a means of reporting issues safely and confidentially is extremely important. Loss Prevention must be accessible to everyone in the company, and should provide guidance and direction on how to handle questionable conduct, difficult situations and resolve issues. “Whistleblowing” protections, Hotline programs and other tools that can help to facilitate such incidents protect our employees and our company.• Accountability. The company should ensure that every employee understands that failure to comply with Loss Prevention policies and procedures will result in appropriate disciplinary actions, up to and including termination of employment. While the program must be supportive of our business needs and appropriately flexible to company objectives, it must also carry the respect necessary to remain relevant to the needs of the organization and the “teeth” necessary to demand compliance.• Feedback. Feedback should be provided on a frequent and consistent basis to reinforce the objectives of the program, the participation of the employees, the achievements that have been accomplished and the challenges that lie ahead.While each of these factors should be embedded into the fabric of a successful program, there are other aspects that will greatly influence how the program is received, accepted, and ultimately recognized as a core component of the company culture.First of all, the climate in which the initiative begins will set a tone for everything that follows. We have to be positive and upbeat in our presentation, open-minded in our approach, welcoming of constructive feedback, flexible where we can be and firm where we need to be. The right atmosphere will avoid some of the potential turbulence that can result when we introduce new ideas and alternative ways of accomplishing our goals. We have to develop processes that educate and open minds, manage conflict, establish credibility and develop trust.The people that are part of our team have to fit the program, believe in the program, support the program and embrace the program. They must be willing and capable of carrying our message throughout the organization, possess the cooperation and diplomacy skills to work with others, creative and flexible in applying departmental initiatives, proficient with their skills and abilities and competent in completing the tasks that are necessary to make our program successful. They have to be accepted by the leadership that supports our programs, the different departments that make up the organization and the teams that carry out our mission in the stores. We have to have the policies in place that will support our projects, and the availability of resources that will allow our efforts to continue. We have to implement an information sharing program that supports our message and our objectives. We have to identify and develop partnerships, understand the laws and guidelines that support our initiatives, maintain open and efficient communication, counsel and direct, and remain contemporary on the latest ideas, issues and technologies. All of this must come together within the framework of leadership that gives us purpose and drives us forward.By capitalizing on opportunities to enhance our knowledge and education, we are making an investment in our own future. To learn more about developing your leadership skills and the certification process, visit Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img read more

first_imgSponsored by LPM Media GroupProfit protection goals are achievable when everybody thinks about and reacts to security threats, but are nearly impossible to attain if security rarely crosses their minds. This fact puts a lot of pressure on the security education of staff; i.e., how well you plan it, how effectively it’s conducted, and how much of it sticks.It’s not something that retailers like to think about. That for all our strategies, investment, and technology to prevent data breaches, success may still depend on the actions and attitudes of front-line workers. Companies must segment networks, harden devices, test thoroughly, and work tirelessly to keep current with the latest mutation in network threats—but that alone won’t shield critical information from cyber crooks. Data is only safe if the people with legitimate access to it support the effort. While policies and technology can control access, each employee represents a door to an organization’s information assets and many are unlocked.- Sponsor – Even the most casual of Internet searches reveals the stakes. In June, for example, Noodles & Company joined a growing list of restaurant chains reporting a data breach when it said it was investigating the discovery of malware on its systems that may have compromised cardholder names, card numbers, expiration dates, and CVV numbers. The likely culprit? Cyber thieves using social engineering to remotely install malicious software on the retailer’s systems.“The first line of defense is in-store associates, and the training and understanding and responsibilities necessary to protect those assets,” said Rich Noguera, head of information security, Gap Inc., in a panel discussion by the Retail Industry Leaders Association in 2014 on data security threats to the retail industry. “Especially when you add in additional capabilities at POS, it becomes even more critical. So, the in-store associate is our best defense here.”It is perhaps because general employee attitudes are out the immediate control of loss prevention/asset protection and company leaders that the impact that they have on the organization’s security posture is often overlooked. In the 2015 Black Hat IT security conference survey, for example, 46 percent of attendees said social engineering attacks was their top concern but that they spend little time addressing that risk. “We get so caught up in trying to protect things that we forget that the real insider threat is people just doing stupid things, like misclassifying information, opening something they shouldn’t, and so on,” said Robert Rogalski, Director, Corporate Security & Safety at RAND Corporation. Which is why he believes that a primary security mission must be “to inculcate a culture of doing the right things.”But How Do You Do It?How do you drive data security awareness down to the store associate level? “It’s really about marketing,” says Karen Rondeau, vice president of creative services with LPM Media Group, who has since 2004 helped major retailers create, promote, and manage internal communication programs.Rondeau and other experts shared some of the elements of an effective cyber security marketing campaign.First, formalize your program or campaign by giving it a goal, developing strategies to meet it, and measuring its effectiveness. The aim: Use a multi-faceted approach to continuously raise data security consciousness on successive occasions within a carefully orchestrated campaign. Strategic planning won’t raise the cost of your security awareness program and will make it more effective.Rondeau suggested that including data security tips within a broader loss prevention campaign is a good idea but that, if possible, an awareness campaign directly targeting cyber risk may work even better. “The more specific you are in an awareness program, the easier it is to tell if it’s effective and easier to focus your message,” she said.The “packaging” that your data security message comes in also matters. The key—and it’s as true for millenials as every other group—is to “address the ‘what’s in for me’ factor,” said Rondeau. Associates need to recognize how data security breaches can impact the company, its reputation, and profits. And, in turn, the hours, wages, and raises that store associates receive. Also, making employees more resilient to malicious links at work is knowledge that will also help protect them in their personal online communications, and safeguard their own personal data, a benefit that an awareness program should highlight.Cyber awareness programs can falter by being strictly factual, say some experts. Also appealing to workers’ emotions and imagination will help inspire a commitment to security that is longer lasting. Even the language that an awareness campaign uses can have an effect; for example, instead of focusing on reducing failure rates, LP should emphasize improvements in “success rates.”To enhance retention, try identifying for your audience what’s driving your cyber security awareness effort. Digging up examples to explain the relevance of security awareness training used to be a chore, but Google makes it easy. By collecting relevant real-world examples of incidents and consequences, you can address the first thought that every associate has when given a list of rules they’re supposed to follow, which is “why?” Accompany data security requirements or guidelines with a rationale for why it exists. Also, use your own company’s horror stories as a teaching tool. Highlight a malicious link someone received and explain how a mistake in handling it could have resulted in big company losses.The most effective awareness campaigns recognize that not everyone is the same and that people learn differently. An awareness program can take that into account by using a variety of outreach materials that include verbal briefings, print/reading materials, and visual reminders. As often as possible, programs should combine learning materials—for example, a data security talk should include written handouts. (Some possible communication avenues: new hire orientations, e-mail communications, computer-based training, newsletters, Web page alerts, internal meetings, classroom instruction, posters/banners, lunch-and-learn sessions, videos, and screensavers.)To select the most appropriate materials, Rondeau said it’s important to pragmatically assess your audience. Ask: What type of materials will resonate with them? How will information be delivered in such a way that they will understand it? What platform will keep them the most engaged? How often do they need to receive information? Will they require incentives to keep them interested? Will the message need to be in a language other than English in certain regions? Audience engagement and the campaign’s credibility will largely depend on how accurately you answer such questions, says Rondeau.A detailed audience assessment will also inform you of the specific data security lessons you need to impart, which will depend on access to systems, data, and the threats to which staff are exposed. It’s a critical step, because instructing staff on issues that aren’t relevant can sabotage even the applicable aspects of an awareness campaign. To gain clarity on a program’s direction, Rondeau said to consider conducting a simple 5-question survey and/or a few focus groups. (Bonus: the very process of surveying workers’ to gain insight about their level of data security awareness will, by itself, improve awareness.)All associates need to be reminded of basic data security tips, says Rondeau, such as not sharing customer information, not giving out information over the phone, and not clicking on unknown links or attachments in emails. It may also help to raise workers’ vigilance by educating them on social engineering, what it is, how to spot it, how to prevent it, to whom they need to report it, and tricks social engineers use, such as creating a sense of urgency to get workers to quickly comply with a request. Staff may also benefit from a reminder on specific procedures to follow in the event someone approaches them seeking access (of any kind) and guidelines on information that employees should not disclose with individuals outside the company. Simulation resistance training may be appropriate for personnel who work in critical, customer-facing positions with access to personally identifiable information.Awareness programs are a vital part of a retailer’s holistic approach to cyber security. Until an employee develops a strong sense of responsibility for security and has the confidence to challenge others on issues of security procedure, a worker’s natural desire to be cooperative will always leave them extremely vulnerable to social engineering. Even at retailers with robust policies and security technology, the human element may be a weak link that cyber thieves can target. When workers are vulnerable to attack, research indicates that failure typically boils down to two issues that are a prerequisite for security: know-how and attitude. Workers who don’t fully understand what is necessary to protect information and don’t put a priority on protecting it represent a real risk to a retailer’s systems and data. Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img read more